Since 2010
+971 55 790 9701 contact@softskye.com
Business-proven capability

WhatsApp Automation for Sales and Service Teams

Turn incoming WhatsApp enquiries into organized customer activity. Capture contact context, route conversations to the right team and track the next action through connected workflows. Designed for businesses that need clearer response ownership and consistent follow-up.

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CAPABILITIES

How this module supports your team

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WhatsApp Cloud API integration direction

Features and configuration are discussed according to your business requirements.

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Inbound enquiry capture

Features and configuration are discussed according to your business requirements.

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Email notifications and CRM handoff

Features and configuration are discussed according to your business requirements.

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Workflow automation and follow-up

Features and configuration are discussed according to your business requirements.

Conversation History

Preserve useful context for teams handling repeat customer enquiries.

Workflow Notifications

Keep the responsible team informed when customer messages require action.

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HOW IT HELPS

From first message to accountable follow-up

A new enquiry can be captured with customer context, routed to the appropriate team and linked to a follow-up activity. Teams can work from a clearer record rather than searching through disconnected chats.

Capture → Route → Follow up

Capture enquiry context

Record relevant contact details and conversation information for consistent follow-up.

Notify or assign an owner

Route new enquiries to the right team member and make responsibility visible.

Track follow-up status

See which customer requests are open, progressing or awaiting a response.

COMMON QUESTIONS

Frequently asked questions

Can WhatsApp enquiries become CRM leads?

Yes. A suitable integration can capture enquiry details and create or update a customer record with a follow-up action.

Does WhatsApp automation require official platform access?

Production messaging workflows depend on the relevant WhatsApp Business Platform requirements, account permissions and approved messaging policies.

Can enquiries be assigned to different staff?

Routing can be designed around teams, enquiry types and ownership rules.

Supporting businesses across the UAE

SOFTSKYE supports business enquiries from Dubai and across the United Arab Emirates. Share your operational goals, current systems and preferred way of working so we can discuss an appropriate scope.

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