WhatsApp Link on Your Website
Add a clear WhatsApp contact option so visitors can start a conversation from your existing website.
SOFTSKYE SERVICES
WhatsApp Chat Automation for Business Websites
Automate customer enquiries through WhatsApp chat on your existing website. We configure the Meta WhatsApp Business Platform, develop a custom PHP-guided conversation, and deliver completed enquiries to your email or existing CRM.
SOFTSKYE / WhatsApp Chat AutomationIllustrative enquiry workflow
● CONNECTED FLOWWebsite WhatsApp ChatStarts a WhatsApp conversation
Guided ConversationName, company, service and requirement
Enquiry CaptureCustomer details collected
Email Notification / CRM IntegrationSend the enquiry to your team
WEBSITE CHAT → GUIDED CONVERSATION → ENQUIRY ● ● ●
THE SERVICE
Automate WhatsApp chats to capture organised customer enquiries
Visitors can start a WhatsApp conversation directly from your existing website. Instead of relying only on an unstructured message, a custom question flow collects the details your team needs to respond.
SOFTSKYE handles the website connection, Meta API setup and PHP integration. Once the customer completes the guided conversation, their enquiry is delivered by email or passed to your existing CRM, subject to its integration capabilities.
This is a focused WhatsApp chat automation service for businesses that want a practical enquiry process—not a replacement for their website or a full CRM system.
SOFTSKYE / Enquiry Workflow● CONNECTED
Website WhatsApp ChatStart a conversation
Guided ConversationCollect requirements
Enquiry CaptureEmail / CRM delivery
Website Chat → Enquiry Capture → Follow-up↗
WHAT WE INTEGRATE
WhatsApp chat automation tailored to your website
Meta WhatsApp API Setup
Assist with connecting an eligible business number to the Meta WhatsApp Business Platform and configuring the required integration.
Guided Conversation
Build a PHP-driven flow to request details such as customer name, company, city, service interest and requirements.
Admin Email Notifications
Option 1: Send completed enquiry details to your designated business email address for team follow-up.
Existing CRM Integration
Option 2: Save completed enquiries in your existing CRM where a suitable API or supported integration method is available.
Testing & Handover
Test conversation steps, incomplete enquiries, delivery failures and enquiry handling before launch.
HOW IT WORKS
From a website visit to a useful enquiry
01. Customer starts WhatsApp
A visitor clicks the WhatsApp contact link on your website and opens the conversation.
02. Guided Conversation
A configured flow asks a few relevant guided prompts and records the customer's answers.
03. Enquiry Capture & Delivery
When the flow is completed, the details are sent to the admin email or integrated with the existing CRM.
PRACTICAL BUSINESS USE
Collect the right information before your team follows up
The guided conversation can be adapted to your business. For example, a service enquiry might ask for a name, company, location, service type and short description of the requirement.
Structured customer details
Receive consistent information instead of manually asking every visitor the same initial questions.
Clearer follow-up
Give sales or support staff the enquiry context before they contact the customer.
Works with your current website
Integrate with an existing site without rebuilding its pages or replacing your business software.
Two delivery options
Choose email notifications or CRM record creation based on your existing workflow and technical access.
Typical scope: Website WhatsApp chat → Meta setup → guided conversation → enquiry capture → email notification or CRM integration → testing
COMMON QUESTIONS
Frequently asked questions
Do I need a new website?
No. We can add the WhatsApp contact option and integration to an existing website, subject to access and technical compatibility.
Can we use our existing WhatsApp business number?
Potentially, yes. Number eligibility and setup depend on Meta's current requirements and the number's existing configuration. We review this before integration.
What information can the guided conversation collect?
Common fields include name, company, city, email, service interest and requirement details. We agree the enquiry fields and conversation steps with your team before development.
Where do completed enquiries go?
They can be emailed to a designated admin address or saved in an existing CRM if the CRM provides a suitable integration method.
Is this a full chatbot or CRM platform?
No. This service focuses on a defined WhatsApp enquiry flow and delivery of the collected details. Broader automation is a separate scope.
Are there additional Meta charges?
Meta's platform eligibility, messaging rules and applicable charges depend on the account and messaging use case. We review relevant requirements during setup.
Automate customer enquiries through WhatsApp chat
SOFTSKYE supports businesses in Dubai and across the UAE with website integrations and custom enquiry workflows. Tell us about your website, WhatsApp number and preferred email or CRM delivery option.
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